You will receive a confirmation immediately after you have placed your order. Your order will be shipped as soon as possible directly from the SULKY warehouse. If the ordered item is in stock, we will ship quickly. There are 2 to 3 working days between receipt of your payment and shipment of the goods.

We have almost all items in stock. If an item is not in stock you will receive a message from us about the delivery time, and you can always cancel your order if you wish.

We list for you how the right of withdrawal works: 

Reflection time:  

Consumers have 14 days to change your mind after the product has been received. Your purchase may therefore be returned within 14 days of receipt of the product.  Your return will be accept without a specified reason. 

Assessing the product:  

The product need to be in it's original packaging and unopened. If the product coming back is damaged then we may charge you for this damage. We will then reduce the damage on the purchase amount and therefore only reimburse the residual value.

DAMAGED OR INCORRECT PRODUCTS

Contact our customer service immediately by e-mail if you have received an item that is damaged or an item that you have not ordered. State your order number, name, address, telephone number and all details of the products plus the reason for the return, as well as whether you want the money back or exchange the item.

Reimbursement: 

As a web retailer, we must reimburse the purchase price including shipping costs within 14 days after the product has been returned. These shipping costs are the costs you were charged to deliver the package to you.

Return costs:  

The return costs will not be paid by us. You should ensure that the return shipment has fully paid shipping cost otherwise we will deduct this from you credit amount.

We will pay back the amount with the same payment method that you used at the time of ordering. If a voucher was used then you refund will include a new voucher 

How to register your return:  

Last but not least, you can register your return by going to your Account / Orders section. CLICK here to login There you can select you specific order and mark the items you wish to return.


You do not always have a right of withdrawal for contracts that you conclude online. In this case you cannot cancel your purchase: 

  • personalised goods, such as tailor-made clothing, 
  • handmade or machine made embroidery products
  • software